“Necessity, who is the mother of
invention.”
(Plato, The Republic, 347 B.C.)
“Cash flow is the
father.”
(Roger More, 2009)
“The idea is to get more cash out than we put
in.”
(Tony Soprano, The Sopranos TV Series, 2008)
“Innovation is the process of change that
creates and grows wealth.”
(Roger More, 2010)
It appears that innovation means at least several
things to different people — any new product or service,
value creation or a particular “culture of innovation.”
But these and many other “interpretations” of
innovation are meaningless, as this author contends. In fact the
only thing that matters is whether an innovation creates wealth.
And the only metric for determining that wealth is net cash flow.
As he writes, “If an innovation is pumping real positive net
cash flow over time, all of the other assorted financial metrics
will be just fine! If it is losing cash flow, the other metrics
don’t matter!”
Over the past decade, there has been a continuous and
voluminous global outpouring of government concerns, media reports,
corporate comments, and business school writing and research on the
critical need for more “innovation” at every level of
corporate and government management. Inadequate funding and the
lack of a commitment by corporations and governments to
“innovation” have been cited as major causes of
different countries’ “non-competiveness” on the
global stage. The subliminal premise and presumption behind much of
the writing is that “innovation” is always needed,
always useful, always positive, and always a good allocation of
scarce cash and human resources. For many people, it has literally
come to be seen as its own objective; doing more
“innovation” of all kinds and committing more and more
cash and human resources are always productive and always effective
uses of these scarce resources.
This paper will argue that much of the current
writing, research, conceptualization, and perspectives on
innovation are shrouded in a series of dysfunctional, hopelessly
complex, irrelevant, non-measurable academic theories, myths,
ambiguities, half-truths, and fuzzy thinking that defeat
innovation’s usefulness to real-world professional managers.
These are the managers who have to decide which specific
technological and other innovations to develop, adopt, bundle and
integrate into their competitive market strategies, and to which
ones they should commit real cash and human resources.
This paper will also argue that the primal objective
of innovation must be to create and grow real wealth, which is the
long-term, net cash flows of companies that develop, apply and
bundle technological and other innovations with the products and
services they take to competitive global markets. It is critical to
put this hard cash flow metric of success on
“innovation”, and to conceptualize it as a tough set of
specific, well-defined strategic choices for professional managers.
It is also critical that we stop considering innovation as a
universally desirable human trait of “leadership”, or a
set of corporate and management activities, or a cultural dimension
of people and organizations.
Without this hard cash flow metric ,
“innovation” and much of the writing and research on it
degenerates into a vague, mythical and largely useless
organizational cliché like many others, including
“leadership” ,”sustainable development”,
“environmentally friendly”, “socially
responsible”, “social capital” and a host of
similarly fuzzy homilies with little or no strategic or managerial
substance in reality, no shared concept or connotation, and no
metrics to determine their utility and value.
This paper will also argue that there is no shortage
of technological or other “innovations” in most
companies; nor any shortage of new ideas for new technologies,
products, services, or processes for creating and delivering them.
There is, however, a desperate shortage of successful innovations,
namely those that can create and grow wealth. Many examples can be
cited of “innovations” that were exciting but that also
wound up losing huge amounts of cash. This paper will argue that
the major problem with innovation is not insufficient cash flow
into innovation; it is insufficient cash flow out! Corporations and
governments fund too many losers!
Business schools bear a unique and special
responsibility for these innovation scenarios. They are the
organizations that are at the core of the development, teaching,
writing and research on professional management, in both business
and government. Given the staggering amounts of cash that will be
spent by corporations and governments in the future on
technological and other innovations, the role of professional
management becomes paramount.
The critical core and essence of professional
management is the complex organizational realities facing managers
making the difficult strategic choices for scarce cash and human
resources in companies. Innovation represents one of the most
complex and difficult management processes for strategic choice. It
is the clear responsibility of business school research to create
new concepts and tools to help managers in the processes of making
these choices in specific real-world innovation
situations.
Innovation: The management challenge
No matter what your view or perspective is on the
meaning of “innovation,” including technological
innovation, there is little doubt that over the next fifty years,
if you measure the relative importance of the corporate and
government cash and human resources that will be committed to
different strategic decisions globally, innovation, especially
technological, will be by far the largest expenditure. It will also
the most critical strategic competitive factor in global
business.
Over the past decade, there has been a continuous
outpouring of government concerns, media reports, corporate
comments, and business school writing and research on the critical
needs for innovation at every level of corporate and government
management. The cry that “our country doesn’t do enough
innovation to compete globally” is becoming a familiar mantra
in Canada and many other countries. “We have to spend more on
innovation”. In many countries, a plethora of new government
programs are constantly coming up and mutating, often confusing,
conflicting, and hopelessly administratively complex and
inefficient. Entire office buildings are filled with government
bureaucrats running these programs.
At this point, there is yet another wave of Canadian
federal government concern and massive additional funding for more
“innovation”. A recent article in MacLean’s
magazine illustrates this. (1).”Nuclear industry gets big
boost.” The article goes on to say that the throne speech
specifically promised to bolster science and technology spending in
order to “fuel the ingenuity of Canada’s best and
brightest and bring innovative products to
market.”
A number of quotes from the ongoing wave of concern
about innovation are worth noting;
“Innovation is the route to economic growth.
Innovation is the creation and transformation of new knowledge into
new products, processes or services that meet market needs. As
such, innovation creates new businesses and is the fundamental
source of growth in business and industry “ (2)
“A report from the OECD says that in future
Germany should develop more innovation in it’s domestic
market” (3)
“Canada is poor in creating innovation, and
other OECD countries outperform us; we rank 14th among
OECD countries. R and D financing by the Canadian private sector
remains considerably below the OECD average .In terms of business
investing, Canada ranks 15th.” (4)
“The Science, Technology, and Innovation Council
state of the union report confirms Canada’s underperformance
in innovation. Data indicates that our nation suffers from low
business R and D” (5)
“It’s beginning to look like bad news for
the innovative edge the United States has long enjoyed. From 1995
through 2001, China, South Korea, and Taiwan increased gross
R&D spending by about 140 percent, while the U.S. increased its
investment by only 34 percent” (6)
From these notes, and many more, it is clear that
innovation is seen as playing a central and leading role in
economic success in many countries. It is also clear that the
funding and effectiveness of innovation is a widely-shared topic of
deep and major concern in most if not all countries.
What is equally clear is that, in too many of these
situations, the conceptual meaning of “what innovation
is” and “what success means” is shrouded in
complete ambiguity and confusion, and seen differently by almost
everyone you ask. Until these questions are clarified, billions
upon billions of dollars will be invested globally by companies and
governments, frequently with no impact, or worse, result in huge
and untracked cash losses.
Innovation: The management realities
It may be a painful reality but the fact is that real
innovation can only be created by managers in companies competing
in global product, services, and processes marketplaces. In viewing
the management of innovation in these companies, it is critical to
get close to the real world competitive realities facing these
professional managers.
It is important to understand the tough realities they
face and the competitive and strategic context for specific
innovation decisions. Too often these decisions are looked at in
isolation, as though they can be analyzed, interpreted and decided
outside the context of the complex competitive global situation the
managers and the company are facing. Some of the major factors
characterizing and influencing this particular management reality
are the following;
Individual product and services innovations seldom add
any value in isolation; they must be integrated and physically
“bundled” with a wide range of other physical and
process technologies to be applied. This presents great potential
risk, since a particular innovation can appear to create
competitive value by itself, but may not be compatible with the
physical and process infrastructure in which it must be embedded.
As an example, Intel may come up with a computer microprocessor
innovation, but it may be too fast for the other components in a
particular notebook to run with.(“You don’t put a
Ferrari engine in a dump truck.”)
A huge range of internal and external factors affect
the success and failure of any innovation. Innovations can have
interesting and positive characteristics in and of themselves, but
in a real competitive situation there are hundreds if not thousands
of internal and external factors, many outside the control of the
management team involved, that will affect the success or failure
of an innovation.
What this means is that any innovation, if it is to
hope to be successful, has got to have a huge advantages and offer
competitive differentiation against the existing and competing
“bundled” customer solutions.
In addition to all of these challenges and
difficulties managing the innovation-development processes in
companies, there is an equally complex set of customer and market
network-adoption processes to manage. When adopting a particular
technological innovation, organizations can take a long time to go
through a very complex adoption processes. In many cases adoption
is very slow, making the imperative to develop companies’
cash flows even more intense.
In the midst of all these factors that can affect the
success or failure of an innovation, specific decisions are made by
managers. These decisions involve conceptual, organizational and
analytic processes of enormous ambiguity and complexity. Different
parts of the organization may be involved, different functional
managers, different geographic areas, and different manufacturing
plants. There are a lot of decisions that have to be made that
affect each other, and there is certainly an element of
chaos.
Different managers and organizational processes have
different cultures, different personalities, different power
systems, different reward and compensation systems for the success
of innovation, however it’s viewed.
At the real level of market competition, where
innovations ultimately have to make their impact, and in specific
product/service/market segments, every competitive and market
situation is largely unique. There are no simple or general
solutions. A particular innovation might be successful in one
market, in one segment, in one geography, and fail miserably in
another. There are no boilerplate solutions; no two competitive
strategies are the same. A winning innovation for one company can
be a losing innovation for another. So, an innovation is not in and
of itself good or bad, it depends totally on the unique and complex
DNA of the company and the specific competitive
situation.
Another huge complexity with innovation and all
professional management decisions is that the evidence is clear
that faced with a particular strategic situation in all its
complexity, any two different teams of managers will see different
factors as key and will make different strategic choices. A
particular innovation will be viewed differently individually and
by any group of managers who are looking at it. This has huge
consequences for choosing innovations that can be successful versus
innovations that are clearly sure to fail. Individual managers and
those in a group will see it quite differently. And a fantastic
innovation from the viewpoint of one group will be seen as a
potential disaster from another group’s
perspective.
There is no way to predict the success of any
innovation before its introduction. This begs the question of what
makes an innovation a success.
Every competitive strategy, every marketing strategy,
and every innovation has the possibility of failure. There are
numerous examples of innovations that started out with great
potential and wound up as dismal failures. So at the very best,
innovation is partly a “crap shoot.” It’s an
issue of the probabilities of success; there is no way of viewing
any innovation as an absolutely sure thing to succeed.
What is innovation?
Clearly, the word “innovation” represents
a complex “construct,” a concept of wide and divergent
dimensionality and conceptualization. Virtually every literature,
writer, and manager has a different view of how to conceptualize
“what it means,” and what dimensions and processes
define it. In itself, this is a major methodological
challenge.
The following is a brief sampling of some of the wide
variety of concepts that would tell us what
“innovation” is;
“Innovation is the production or adoption,
assimilation, and exploitation of a value-added novelty in economic
and social spheres renewal and enlargement of products, services,
and markets; development of new methods of production; and
establishment of new management systems. It is both a process and
an outcome.” (8)
“Innovation is reflected in novel outputs: a new
method of production, a new market, a new source of supply, or a
new organizational structure, which can be summarized as doing
things differently.” (9)
“Innovation is a new way of doing something, or
new stuff that is made useful.” (10)
“Innovation occurs when someone uses an
invention or an idea to change how the world works, how people
organize themselves, or how they conduct their lives.”
(11)
“Innovation is generally understood as the
successful introduction of a new thing or method. Innovation is the
embodiment, combination, or synthesis of knowledge in original,
relevant, valued new products, processes, or services.”
(12)
“Innovation is a new element introduced in the
network which changes, even if momentarily, the cost of
transactions between at least two actors, elements, or nodes, in
the network.” (13)
The above sampling represents only a few of literally
thousands of disparate, vaguely defined, confusing and clearly
non-measurable concepts of innovation. In itself, this plethora of
vague concepts represents a major block to any attempt to study and
manage innovation.
But it is much worse than that. Governments all over
the world are throwing billions of dollars at
“innovation” programs and incentives , with no coherent
or shared concept of what it is or how success in innovation can be
measured. As a result, many government programs have become
completely politicized, much more about political optics than
reality.
What is success in innovation?
The question of what success means in innovation is
one of enormous complexity. Suffice it to say that there are as
many concepts and definitions of success as there are government
agencies and managers in the global universe of competing
companies. Many measures of the successful innovations seen in
management and research literature are simply not measurable. And
therein lays a major problem. We have a whole range of soft and
loose measures for determining successful innovation. Many of these
measures have been used widely in government funding of innovation,
and frequently without any concern for what they mean conceptually
or with any means of actually measuring them. Some examples of
commonly seen “success concepts” are:
Commercialization
Market introduction
Bundling or integration into a product or
service
Export to some market
Purchase by a particular customer
Generation of some revenue dollars
A successful application of the technology in the
sense that it physically works
Formation of a “company” based on the
innovation
Value- creation
Value -creation occupies a special place in this list
of potential “success” metrics. To be successful, an
innovation must clearly create differentiated value for the sets of
buyers involved. However, the problem is that creating value for
customers can cause or be accompanied by huge cash losses for the
company involved. According to this definition, the majority of
Nortel’s innovations created value — while the company
went bankrupt.
There are many more of these “success”
concepts. These diverse, often-conflicting, and mostly
non-measurable concepts present major barriers to any notion of the
coherent professional management of innovation. Worse, every one of
the above concepts can be presented as a success, while the venture
suffers huge, real cash flow losses.
The critical question of measurable
objectives
The objectives for any innovation must be measurable.
Objectives that are not measurable are just so much
“fluff” and completely useless to managers in any
situation. Many of the above innovation objectives are just that,
such as “commercialization”, “market
introduction”, “export to a global market”, and
so on. But equally dangerous are measurable objectives that are
misleading or downright irrelevant, such as revenue, market share,
and others.
A new concept: Innovation as wealth creation and
growth
I believe that the only useful and valid definition of
innovation is the following one: “Innovation is the process
of change that creates and grows wealth.”
By this concept, the artificial separation of
“what innovation is” and “the objectives of
innovation” is eliminated, and the primal purpose and success
metric of innovation to create wealth is clearly
established.
An excellent exemplar of conceptualizing innovation
clearly as wealth and cash flow creation is General Electric, one
of the leading-edge companies in embracing net cash flow creation
and growth as the primary driver of overall financial performance,
and the whole range of other financial metrics. In outlining the GE
concept of breakthrough projects, one writer notes that ”
breakthrough projects are planned undertakings aimed at achieving
tangible, bottom-line (net cash flow) results in a short period of
time.”(14)
It follows that if business school research is to help
managers, the primary research focus must be on management process
research that provides real-world tools and concepts that managers
can apply in managing different stages and parts of the innovation
process for specific innovation opportunities.
Understanding real wealth creation: Cash flow —
earn vs. burn
Historically, many different, misleading and
conflicting financial measures of wealth creation have been
observed and applied. These include:
Revenue
Profit
ROI
ROE
ROA
EBITDA
In many cases, these metrics can indicate financial
“success,” even though net cash flows are negative! An
obvious example is revenue (an innovation can generate high revenue
in dollars per year, yet lose huge amounts of net cash flow!) There
are many other examples.
This paper strongly suggests that the most useful and
realistic financial metric for wealth creation is net cash flow.
Wide and credible recognition of the centrality of net cash flow as
the ultimate real metric of financial success and disastrous
failure has been slow in coming. Such recognition has also been
hastened by the recent debacles in the banking and investment
community, General Motors, and Nortel, not to mention WorldCom. To
put it simply, if an innovation is pumping real positive net cash
flow over time, all of the other assorted financial metrics will be
just fine! If it is losing cash flow, the other metrics don’t
matter!
Linking innovation to net cash flow: The critical
drivers
Once you have a clear set of cash flow metrics, they
can be connected to the drivers of net cash flow for product and
service innovations. A primal and simplified concept of cash flow
creation is shown below. Over the time horizon of the innovation,
the forces of negative cash flows (fixed costs and investments)
must be overcome by the forces of positive cash flow (revenues x
margins) to create positive net cash flows (NCF). In simplified
conceptual summary:
If these cash flows are well and brutally estimated
before any cash is committed to an innovation, and tracked and
estimated during the process, analyzed as they unfold, and tracked
after market introduction and buyer adoption, they are cruel and
unyielding; you can’t make a “loser” look like a
“winner”.
The need for accounting and finance cash flow
tracking
Sadly, the fields of accounting and financial analysis
are just today waking up to the realities of cash flow tracking,
often replacing it with a bewildering array of complex, confusing,
contradictory, and often misleading financial metrics. Recent
experience has shown that the bankruptcies of GM, Nortel, Lehman
Brothers and others were finally signalled by largely unseen,
unmeasured, untracked, unexpected, unpredicted and catastrophic
cash flow losses.
The most unbelievable aspect of these similar cases is
the fact that, while these losses were occurring, each of these
companies had hundreds of MBAs from the finest business schools in
senior finance and accounting roles! The simple fact is that, in
many of these cases, these managers were tracking the wrong
financial metrics, as this paper has previously noted. As a result
of these disasters, a quiet revolution in finance and accounting is
gaining steam to focus on cash flow tracking.
Tracking innovation process cash flows: The critical
dimension
“The idea is to get more cash out than we put
in.”
(Tony Soprano, the Sopranos TV Series, 2008)
The brutal reality of cash flows for the innovation
process is that the negative cash flows (“cash burn”)
come first (investments and fixed costs), and the positive cash
flows (“cash earn”) come later. Here, the crude wisdom
of Tony Soprano and his mobster colleagues shines: Over the time
span of the entire innovation process, you have to
“earn” more cash than you “burn.” It is
conceptually childishly simple, yet it seems to elude many
managers, financial analysts, accountants, bankers, and government
staff who should know better.
As a result, there are many examples of innovations
that “burned” so much cash that it was mathematically
impossible for them to ever “earn” enough cash to
create any net cash flow! Why were they not stopped? A spectacular
example is the case of General Motors’ Saturn.
Over the span of its development and market life,
Saturn lost at least $11 billion of cash flow. Careful examination
of this case shows that, early in its development, it became clear
that there was no mathematical way Saturn could ever produce
positive net cash flow. In the project, the early investment and
fixed costs commitments (cash burn) were so high that there was no
mathematical chance of ever overcoming them with positive cash flow
(cash earn). As the market entry and plans for adoption proceed,
the cash flow dynamic takes over and reacts to the strategy and all
the strategic changes managers make.
Two innovation failures
It is not difficult to find examples of innovation
failures. Each product or service innovation will be briefly
described primarily on the characteristics outlined earlier, that
predictably drive it into high negative net cash flow or make it
highly inferior in net cash flow to competing solutions to the
problems.
WIND TURBINES
The need for more KWH of electrical power globally is
growing and serious. In the face of this, there are a range of
power generation sources, depending on location and the unique
country situation. The innovation of wind turbines has been widely
touted as a strong, “green” renewable electric energy
source. However, careful analysis reveals that turbines are hugely
inferior in wealth creation and cash flow terms compared to nuclear
power plants.
Positive cash flows
The amount of money paid by household and business
power users in $ per MWH (megawatt-hour) has tended to be somewhat
stable and low. They have been driven by the historical large-scale
“conventional “power plants, long-term government debt
amortization supported by long power plant life-cycles, and the
roles of government power monopolies and regulation. It is unlikely
that household and business power users will be willing to pay a
multiple of today’s $/MWH, so any real cash losses will show
up somewhere as taxation or government subsidies.
Because of their intermittent operation (wind does not
always blow), wind turbines need power backup from some other
sources (example of another source) to sustain the needs of the
electrical power grid.
Negative cash flows
Investments per MWH of power are far higher for wind
power than for nuclear energy, and other power sources.
Operating fixed costs per MWH are far higher for wind
power than for nuclear energy, especially when you analyze the
realities of up-time and actual power outputs of existing wind
turbines.
A recent article by Schleede (15) highlights in detail
the extreme inefficiency and high investment and operating costs of
wind turbines when compared to other alternative energy
sources.
Another article by Will (16) outlines the incredible
cash flow inefficiency of wind turbine power compared to nuclear
power. Will notes that “America, which pioneered nuclear
power, is squandering cash on wind power, which provides 1.3
percent of the nations’ electricity: it is slurping up $30
Billion of tax breaks and other subsidies amounting to $18.82 per
MWH, 25 times as much as the combined subsidies for all other forms
of electricity production.” He goes on to note that,
“To produce 20 percent of America’s power by wind would
require 186,000 tall (40 stories tall) turbines, and occupy land
area the size of West Virginia. The same power could be produced by
four nuclear plants occupying four square miles of
land.”
What all this means is that the positive cash flows
per MWH from both wind and nuclear power from the sale of MWH are
about the same, but wind turbines use far higher negative cash
flows per MWH to generate the power. Compared to nuclear power,
wind power is an innovation failure.
General Motors Volt electric/gas hybrid
car
The excitement around the innovation of alternative
energy cars, and particularly “electric” cars, is well
known. Faced with its imminent collapse, General Motors is
introducing the innovation of the Chevy Volt electric/gas hybrid
car. Again as above, a cursory analysis of the underlying cash flow
fundamentals reveals huge, likely long-term net cash flow losses
from this innovation:
Positive cash flows
From a competitive point of view, Volt is not an
electric car, such as the Nissan Leaf, and other emerging products.
It really competes with gas/electric and diesel/electric
alternatives, of which there are many on the market
already.
Revenues will likely be very low, with likely very low
unit sales, with very high Volt prices, limited range, a small
market segment for ultra-high gas mileage “green” cars,
and successful existing and proven competitive cars at much lower
prices and proven reliability (Toyota Prius, Honda Insight, Honda
Civic hybrid, Ford Fusion hybrid and others).
Margins will likely be slim and possibly negative,
with very high variable production costs compared to likely car
prices. A key component of these high variable production costs
will be the batteries, which have proven to be a major problem for
GM.
Positive cash flows will therefore be very low, if
there is any at all. If margins turn negative, potential positive
cash flow also turns negative. If this occurs, the whole Volt
innovation will suffer even greater cash losses.
Negative cash flows
Investments will likely be very high, with new motive
technologies never tried before, and extremely high and uncertain
battery technologies and costs.
Fixed costs will likely be high, with limited
cross-vehicle scale economies and sharing with other cars in the
General Motors portfolio. Also, GM seems determined to build its
own battery production plants.
The critical importance of stopping innovation
losers
One of the major problems facing managers and
companies in their innovation processes is recognizing and trying
to stop the negative cash flows going into losers that once looked
like winners. Two examples were cited earlier. Sadly, there are
many more.
The Chevy Volt project is a dangerous example. By
General Motors’ own account, the car will likely suffer major
negative cash losses for at least a few years for the reasons cited
above. The risk here is that, in the future, many more competitors
will enter the electric car market, notably from China and South
Korea. These companies have already proven their ability to compete
with high quality, low-priced, high- customer-value cars already,
such as Hyundai and Kia. They will be formidable competitors in the
electric car market segment. So why not stop the Chevy Volt
innovation and go back to the drawing board?
Roger More is an Associate Professor of Marketing at
the Richard Ivey School of Business. His latest book isTransforming New Technologies into Cash Flow: Creating
Market-focused Strategic Paths (Haworth
Press, 2006).